Designed for flight simulation enthusiasts, racing professionals, VR experience centers, training institutions, and enterprise users who demand exceptional visual fidelity, precision, and immersion.
Experience every apex, braking zone, and cockpit detail with ultra-wide field of view and crystal-clear visuals designed for professional racing simulation.
Gain enhanced situational awareness and immersive cockpit visibility for realistic pilot training and advanced flight simulation experiences.
Deliver premium immersive experiences for gaming enthusiasts, VR arcades, and commercial entertainment venues.
Light up everything — now with a 120Hz high refresh rate for ultra-smooth, fluid visuals. The Pimax Light Series comes equipped with integrated spatial audio, 6DoF tracking, 6DoF controllers, an adjustable head strap, and DisplayPort connection.
Pimax Crystal Super is a modular PCVR headset with swappable display modules — choose between QLED (3840×3840, 57 PPD, 106° FOV) or Micro-OLED (3840×3552, 53 PPD, 116° FOV).
The world's smallest full-featured 8K PC VR headset. At just ~170 grams, Pimax Dream Air is ultra-lightweight — perfect for long sessions and relaxed couch viewing.
Below you will find everything you need regarding our warranties, local service centers, and dedicated technical support channels.
Warranty Period:
Consumer VR Headsets & Controllers: Includes a 1-Year Limited Hardware Warranty starting from the date of delivery.
Enterprise & Professional Edition Hardware: Includes an extended 2-Year Commercial Warranty covering manufacturing defects and hardware degradation under standard operational environments.
Accessories: (Cables, Face Cushions, Straps): Covered under a 90-day replacement warranty.
Returns & Exchanges:
30-Day Money-Back Guarantee: If you change your mind, you can return your undamaged VR device in its original packaging within 30 days for a full refund or exchange.
Defective on Arrival (DOA): If your device experiences a technical fault within the first 15 days, we will fast-track a brand-new replacement at zero cost to you.
Contact Our Engineering Team
Enterprise Support Hotline: 08007711102 (Available 24/7 for Tier 1 Enterprise Service Level Agreement holders).
Technical Support Email: https://foreexcel.com/contact/↗ (Guaranteed response within 2 business hours for professional clients)
Developer & SDK Assistance: Access our secure developer repository and open tickets directly with our firmware engineers at developer. https://foreexcel.com/contact/↗
Currently, only the original Pimax Crystal supports wireless PCVR. The Crystal Super, Crystal Light, and Dream Air all connect via a thin, flexible 5m DisplayPort cable. A wireless accessory called “Cobb” is being explored for the Dream Air, but has no confirmed release date yet.
Yes, on the SLAM version. The Lighthouse version does not include hand tracking as it lacks the required tracking cameras.
Yes, controllers are cross-compatible between the Dream Air, Crystal Super, Crystal Light, and Crystal series.
Yes, all Pimax headsets run via Pimax Play software and are fully compatible with SteamVR, OpenVR, and OpenXR runtimes.
No. All current Pimax headsets are pure PCVR devices with no plans to support other operating systems.